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Winter Season - Front Desk Supervisor

Start Date: 1 November 2024

Job Description

  • Perform the role of Duty Manager and oversee the delivery of daily Front Desk operations for the shift
  • Review Guest accounts to make sure the charges are correct and resolve any issues
  • Assist the Front Desk Manager with training and coaching Front Desk, Bell and Shuttle Driver staff
  • Ensure Front Desk, Bell and Shuttle Driver staff are meeting the dress and presentation standards on shift
  • Respond to issues raised by Guests and find appropriate solutions
  • Liaise with the Housekeeping Manager and Supervisors on duty to ensure smooth housekeeping experiences for the Guests
  • Reconcile cash floats and daily transactions
  • Complete the Duty Manager checklist for the shift.
  • Assisting with other areas in the hotel as required.


  • Passionate about hospitality service.
  • Previous hospitality supervisory experience is a plus.
  • Professional attitude.
  • Team player with excellent communication skills.
  • English is a must, and ability to speak a second language (especially Japanese, Cantonese, or Mandarin) is a plus.

Job Particulars

Pay Rate

  • ¥2,000 - ¥2,250 per hour.
  • 25% overtime allowance for hours worked above the prescribed working hours for the month.
  • 25% late night allowance for work between 10pm and 5am.

Employment Period

  • 1 Nov 2024 - 31 Mar 2025
  • Fully paid training at the start of the season.


  • Generally 5 days per week, around 40 hours per week.
  • Hours will vary through the season depending on business levels with less hours at the start and end of the season and occasional overtime work during peak periods.

Job Benefits

Lift Passes

  • Your own Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
  • If you do not need a pass, you will be offered a bonus payment of ¥45,000.

Travel Support Bonus

  • ¥30,000 travel cost support bonus upon contract completion.

Subsidised Accommodation and Staff Shuttle

  • Subsidised staff accommodation available in Hirafu starting from ¥5,000 per month for quad share, ¥15,000 for twin share (or double for couples) with all utilities, basic supplies and WiFi included.
  • Free Staff shuttle available to Kutchan Town for shopping.

Free Ski & Snowboard Lessons

  • Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)

Discounts on HTM's services

  • Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

  • For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.

Ready for a next level season with Skye Niseko? Apply now using the application form below:

Fill out my online form.

Looking for more job options?

Visit the HTM Careers site for more positions available or contact us at [email protected]

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