FAQ

Frequently asked questions about visiting Niseko and your stay with Skye Niseko.

Niseko

Where is Niseko?

Niseko is located on the northernmost island of Japan, Hokkaido. It is around 110 km from New Chitose Airport and 95 kms from Sapporo, Japan's 5th largest city. Niseko is approximately 800 kms north of Tokyo, the capital of Japan. You can find it here on Google Maps.

The name 'Niseko' usually refers to the ski resorts positioned on Mt. Niseko-Annupuri and the surrounding areas. Technically though, two of the four major resorts (Grand Hirafu and Hanazono) are located within Kutchan Town and two (Niseko Village and Annupuri) within Niseko Town.

How do I get there?

The easiest way to get to Niseko is to fly to New Chitose Airport (CTS). There are a variety of transportation options available from the airport including private transfers, buses and trains. Skye Niseko can assist with your airport transfers from New Chitose International Airport. For more information, please visit our Transfers page.

If you are taking the train, you will need to change trains at either Otaru or Sapporo Station. Please make sure to get off at Kutchan Station and not Hirafu Station. For timetable and price information, please see the Hyperdia website.

What is the best time to come?

Niseko is a year-round destination. For guests wanting to enjoy the beautiful snow, winter season in Hokkaido is from November to April. Peak visiting times are over Christmas, New Years and Chinese New Year. The best snow conditions can usually be found in January and February. Along with skiing and snowboarding guests can enjoy snowshoeing, cross country skiing and snowmobiling. Though famous for its winters, Niseko is forging its name as a summer destination as well, a popular area for road cycling, mountain biking, river rafting, hiking and golf.

What are the weather and snow conditions like in winter?

Niseko is known for heavy snowfall of powder snow throughout the season. Often, weeks can go by without a break in snowfall. Niseko averages more than 12m of snow every year. The rare bluebird day provides enviable views of Mt Yotei and surrounding mountains while still enjoying deep, fluffy snow.

Which airlines to fly?

International direct flights are available from Hong Kong (Hong Kong Airlines, Cathay Pacific Airways, Japan Airlines), Singapore (Singapore Airlines, Scoot), Australia (Qantas), Malaysia (AirAsia X), Thailand (Thai Airways, All Nippon Airways, China Airlines, Japan Airlines), Taiwan (All Nippon Airways, China Airways, EVA Airways, Japan Airlines), Korea (Korean Airlines, Japan Airlines, Air Busan + more), China (Air China, Japan Airways, All Nippon Airways + more), Finland (Finnair) and Hawaii (Hawaiian Airlines).

Domestic flights from Tokyo (Haneda and Narita) and Osaka (Kansai Airport) are available with Japan Airlines, All Nippon Airways (ANA) along with low-cost carriers including Peach Aviation, Air Do, Vanilla Air, Skymark Airlines and Jetstar Airways.

Rooms & Reservations

Where will my room be allocated during my stay?

Only our Penthouse Suites are allocated at the point of booking. SN801 and SN802 are located in the Annupuri Building and SN851, SN852 and SN853 are located in the Yotei Building. All Penthouses offer great views of the resort, ski slopes, scenery or Mt. Yotei.

All other Room Types are spread out between the Annupuri and Yotei Building, your room will be allocated based on availability close to your check-in date.

We can receive requests for location but cannot guarantee where your room will be assigned.

What is the maximum occupancy and are additional guests allowed?

Room Type

Standard Occupancy

Maximum Occupancy

Additional Fees

Studio Room (Resort Side)

2

2

Winter - N/A

Summer – N/A

Studio Room (Yotei View)

2

2

Winter – N/A

Summer – N/A

1 Bedroom Suite

2

3

Winter – 7,000 yen per night if the 3rd guest is an adult

Summer – 2,400 yen per night if the 3rd guest is an adult

2 Bedroom Suite

4

4 (5*)

Winter – N/A

Summer – 5000 yen for 5th guest regardless of age. Limited to 3 rooms per day.

3 Bedroom Suite

6

6

Winter – N/A

Summer – N/A

4 Bedroom Suite

8

8

Winter – N/A

Summer – N/A

3 Bedroom Penthouse

6

6

Winter – N/A

Summer – N/A

4 Bedroom Penthouse

8

8

Winter – N/A

Summer – N/A

What is the policy on children?

Children aged 7 to 15 are counted toward the total number of Guests staying in a given room. In other words, the maximum number of occupants allowed to stay in each room type means the maximum number of adults (considered anyone 16 years and older) and children aged 7 to 15. Children under 7 years old who are able to share a bed are allowed to stay in excess of the maximum occupancy for the room type. For example, two adults, one 9-year-old child, and one 4-year-old may stay in a 1 Bedroom, even though the maximum occupancy for that room type is 3. We ask that you let us know at the time of booking how many adults, children aged 7 to 15, and children under 7 will be staying in your room.

What bed types are available?

Each bedroom features either a king size bed or two single (twin) beds, with the exception of our Penthouse Suites where some rooms have fixed bedding. Please specify your preference at the time of making a reservation (or at a later date prior to your arrival date). Some of the 1 Bedroom Suites also have a Murphy bed.

What are the measurements of the beds?

Rooms with King Bed: Double arrangement measures 195 cm x 195 cm. Single arrangement measures 97 cm x 195 cm. Rooms with Queen Bed: Double arrangement measures 154 cm x 195 cm. Single arrangement measures 77 cm x 195 cm.

How is bedding provided for an extra Guest?

The majority of Skye Niseko’s rooms cannot accommodate additional guests; therefore, bedding cannot be provided in most cases.

There are Murphy beds available in some of the 1 Bedroom Suites. We will prepare either a roll-away bed or a Japanese-style futon in the living room area of the 1 Bedroom Suites without a Murphy bed.

We can provide a cot for small children (0-18 months) to all of our room types. Children aged up to 6, who cannot fit in our cots, will need to share the existing bedding in the accommodation.

Do you have baby cots and high chairs?

Yes. Please let us know if you would like them and we will be happy to prepare a cot, high chair, or both in your room free of charge.

Is breakfast included with my reservation?

Winter bookings include breakfast with all reservations made at Skye Niseko.

Summer bookings will depend on the package that has been booked.

Breakfast is available for Adults and Children at 2,400 yen per day, Infants eat free.

What items are provided in the kitchens of units?

A full array of appliances, cookware, utensils, dishes and drinkware is available in the kitchen.

Is it possible to change my stay dates or number guests?

Depending on availability, it may be possible to make such amendments, but refunds may not be available for changes that reduce the value of the reservation and an additional deposit amount will be required to guarantee changes that increase the value of the reservation. To request amendments and confirm the payment details, please contact our reservations team (via email: [email protected] or phone: +81 (0) 136 55 5123).

What is your payment and cancellation policy?

There are separate payment and cancellation policies for the two seasons, winter and summer. Please note that in the following policies, “cancellation” refers not only to cancellation of the reservation, but also to changes made to the room type, check-in date, and/or check-out date. For more details, please refer to our complete terms and conditions.

For winter (check-in date between 1st December and 31st March):

A deposit of 20% of the accommodation total is required within three days of submitting your reservation request to confirm your reservation. Full accommodation total is due by 60 days prior to check-in date.

Cancellation within 7 days of confirmation but more than 60 days before check-in will incur a ¥10,000 administration charge; you authorise us to charge the credit card which you used to pay the deposit.

Cancellation 7 days or longer after confirmation but more than 60 days before check-in will result in forfeit of the deposit (i.e. cancellation fee is 20% of accommodation total).

Cancellation 60 days or less before check-in incurs cancellation fee of 100% of the accommodation total (i.e. full accommodation total is due and non-refundable).

For summer (check-in date between 1st April and 30th November):

For summer reservations of 1 – 2 nights:

Cancellation 3 days or more before check-in: no fee.

Cancellation 2 days before check-in: 50% of accommodation total.

Cancellation 1 day or less before check-in: 100% of accommodation total.

For summer reservations of 3 nights or more:

Full accommodation total is due by 7 days prior to check-in.

Cancellation 8 days before check-in: no fee

Cancellation 2-7 days before check-in: 50% of accommodation total.

Cancellation 1 day or less before check-in: 100% of accommodation total.

Should I get travel insurance?

In the case of flight delay or cancellation due to bad weather, or cancellation due to other reasons, the above cancellation policy will apply. It is highly recommended that you take out travel accident insurance when you confirm your stay in case of unexpected situations before and during traveling.

Getting to Skye Niseko

How to get here from the airport?

Niseko is easily accessible from New Chitose Airport. Many of our guests prefer to travel with private transfer companies that will meet guests at New Chitose Airport and drive them directly to their hotel. Public economy coaches running regularly from New Chitose Airport to Hirafu Welcome Centre through winter are also available. Alternatively, the JR train line can be taken from New Chitose Airport to Kutchan Town (via Otaru). From Kutchan, a taxi can take guests into Hirafu. Our Concierge Team are more than happy to assist you with reserving a private transfer to the hotel or making plans to take public transportation.

If I take the train or bus, is there a pick-up service available to the hotel?

Yes. We offer complimentary pick-up service from JR Kutchan Station and from Hirafu Welcome Center (the nearby public bus stop). Please note that timing and availability of this service depends on the season. During winter, we offer pick-up service for all public bus arrivals to Hirafu Welcome Center (prior reservation recommended) and limited scheduled services from Kutchan Station. During summer, pick-up service by prior reservation is available between the hours of 9:00 a.m. to 6:00 p.m. Please see our shuttle page for more details.

If I drive to Skye Niseko, what should I enter into my car’s GPS?

Please use Google map plus code (VM7X+67 Kutchan, Hokkaido) or use our Google Maps location. Or you can use the phone number for most Japanese GPS units (0136-55-5123).

Is there parking available at Skye Niseko?

Yes, however there are limited parking spaces available by reservation and additional charges apply. Please contact us to enquire about availability.

Hotel and Facilities

What time are check-in and check-out?

Check-in begins from 3:00 p.m. Check-out time is 11:00 a.m.

Our Front Desk can help send luggage domestically or internationally (cannot be over 20kg). We can also receive luggage prior to your arrival and store it for you. When sending luggage, please include your booking folio number, lead guest name and stay dates on the package notes.

Our postal address is: Skye Niseko, 204-7 Yamada, Kutchan, Abuta District, Hokkaido 044-0081

May I have an early check-in?

Check-in prior to our check-in time of 3:00 p.m. may be possible but we cannot guarantee it. We will do our best to accommodate requests. If you wish to guarantee an early check-in please extend your reservation to include the night before your arrival. We will happily store your luggage for you if you arrive before your room is ready.

May I have a late check-out?

Late check-out is subject to availability on the day and may be subject to extra charges (10,000 yen per hour). Please enquire with the Front Desk on the night before your departure to find out whether a late check-out will be possible. After your check-out we will store your luggage until you are ready to depart. If you would like to guarantee a late check out, we ask that you make your room reservation for one extra night.

Is there Wi-Fi available at Skye Niseko?

Yes, Wi-Fi is available in all rooms and throughout the hotel.

Does Skye Niseko have smoking/non-smoking rooms?

All of our rooms are strictly non-smoking and Skye Niseko is a completely non-smoking hotel. There is a designated smoking area outside the hotel and the Front Desk will be able to inform you of the location. Should evidence be found of smoking in the hotel, a minimum charge of 50,000 yen will apply along with extra cleaning fees and compensation should the room be rendered unusable for future stays.

Payment methods

How can I pay for any outstanding balance on account on check-out?

Skye Niseko accepts most major credit cards (Visa, Mastercard, American Express) as well as cash payments.

Are there laundry facilities available?

Yes. Our 1 Bedroom, 2 Bedroom, 3 Bedroom, 4 Bedroom and Penthouse room types feature washing and drying machines. Studio Room type rooms do not have their own washing machines but there are communal laundry facilities on each guest room floor which are complimentary to use. Laundry detergent is provided in each room and additional sachets are available via Front Desk.

Cleaning

Is cleaning included in the booking?

Cleaning, bed making, refilling of amenities, rubbish removal and changing of towels are performed daily. Bed linen changed once every 3 days for stays 4 nights or longer.

Room Amenities

What amenities are included in the room?

Each bathroom comes equipped with shampoo, conditioner, body soap and toothbrushes. If you have any questions regarding allergies to these amenities, please let us know.

Additionally, pajamas and slippers are provided for each guest on the booking.

Hotel Facilities

Is there a restaurant inside the hotel?

Yes. Kumo Restaurant, located on the lobby floor, serves honest, uncomplicated yet inspired dishes using traditional Japanese flavours with a touch of new-wave. Kumo is open for breakfast, lunch and dinner. Operating hours, menus and more are available here. Reservations are recommended for dinner. Please contact [email protected] for dinner reservation requests.

Is there a shop located inside the hotel?

There are a variety of shops inside Skye Niseko catering to every need. For meals, snacks and beverages we have our in-house restaurant, Kumo, as well as our Café Deli. Kumo serves breakfast, lunch and dinner and our Café Deli serves coffees and refreshments along with a great selection of baked goods. Our in-house ski and snowboard rental store, YamaSport, provides a huge selection of new season rental gear as well as smaller essential items to purchase. There is also an iGate Ikeuchi branch inside Skye Niseko for all of your ski wear and outdoor clothing needs.

Are there any vending machine?

There are vending machines stocking non-alcoholic refreshments on the ground level.

Is there a storage room for skiing and snowboarding equipment?

Yes. The Ski Valet, located on the ground floor, is the ideal location in the hotel for storing your skis and poles, snowboards, and boots securely. The Valet has drying racks for all of your equipment and doors that connect directly to the ski area. Our Ski Valet staff will hand you your gear on your way out the door and store it for you upon your return.

Is there an onsen (hot spring bathing facility) inside Skye Niseko?

Yes. Skye Niseko has men’s and women’s public onsen facilities as well as three private onsen rooms that can be booked via our front desk team. These are free to use for hotel guests but booking blocks are subject to availability. Please see here for more information.

Can daily guests use onsen?

Only guests staying at Skye Niseko can use the public and private onsen facilities. Read our Onsen Etiquette Guide, here.

Does Skye Niseko have a day spa?

Ryko Spa is Skye Niseko’s in-house spa and treatment centre where you can enjoy a wide range of services to restore and refresh your mind, body and spirit. Services include invigorating massages, facials & full body treatments utilising premium skincare and weightlessness experiences (perfect for sports recovery) in Hokkaido’s first ever Float Tank.

Is there a swimming pool or gym inside Skye Niseko?

Our guest exclusive gym will be open 24 hours, with a range of cardio equipment as well as weights. There are no pool facilities at Skye Niseko however our Front Desk can provide recommendations for nearby pools available to outside visitors.

Niseko Area

How far is Skye Niseko from the centre of town?

Niseko has several different 'centres'. One would be central Kutchan, the area around the main train station. Skye Niseko is about a 15-minute drive away from central Kutchan. The Niseko United ski resort is composed of four different ski areas, each with their own base. Skye Niseko is located next door to the Grand Hirafu area, on one of the upper corners of the Hirafu Village, which is by far the most bustling and vibrant centre in the area during the winter season. This position not only places Skye Niseko in an ideal location for enjoying the ski area, but also means that the heart of the village is just a short walk or shuttle away.

What are the transportation options for getting around the area?

Skye Niseko offers shuttle bus services for getting around the Hirafu Village and going to Central Kutchan.

Grand Hirafu Resort also offers a free shuttle bus with a wider range of stops. Hanazono ski area also provides a shuttle that connects the Hirafu Village with the Hanazono ski area base.

The Niseko United Shuttle bus transports visitors between the Hirafu area and the other ski area bases of Niseko Village and Annupuri.

Taxis are also available for visiting restaurants and other destinations outside of walking distance from Skye Niseko. Availability of taxis can be limited in peak season, but our Concierge Team can help you pre-arrange taxis for your stay.

Where can I find an international ATM?

Many businesses in Hirafu will accept credit and debit cards, however many smaller restaurants may only accept cash. ATMs for international cards can be found inside the Lawson convenience store, the Shiki building and the AYA Niseko hotel lobby. A currency exchange machine can be found in Seicomart and is also available at Skye Niseko Front Desk.

Is there a supermarket nearby?

The Hirafu Village does not have a supermarket, but there are two convenience stores (Lawson and Seicomart) and a drug store (Sapporo Drug) within walking distance of Skye Niseko that stock basic necessities as well as a variety of snacks, beverages, and ready-made meals. It is also possible to use our complimentary Skye Shuttle service, a taxi, or a rental car to get to the supermarket in central Kutchan (about 15 minutes away by car).

Is there a hospital or clinic nearby?

The nearby Niseko International Clinic provides medical services in English. Outside of Niseko International Clinic’s hours, the Kutchan-Kosei General Hospital (about at 15-minute drive away) is the nearest available option.

About the Ski Area

When does the ski season begin and end?

The ski season in Niseko is scheduled to begin in the last week in November. The opening date will depend on there being enough to snow to open some of the runs. Oftentimes, this is at the beginning of December. Once the season begins the resort operates until the end of the first week of May. Specific lifts and runs will be closed as the snow melts, but at least a few remain open through the official end of the season.

How far is it to the nearest chairlift/gondola?

From the doors of our Ski Valet (2F), it is just 50 metres to the nearest chairlift (the King Pair) and 200 metres to the Hirafu Gondola.

What are the hours of operation for the ski area?

While there is variation between different ski areas and lifts, the ski area operating hours are from 8:30 a.m. to 8:30 p.m. during the regular season. During the early season (season open - second weekend of December) and spring season (late March – end of season), the hours are reduced to 8:30 a.m. to 4:30 p.m. The hours and open runs are subject to change based on weather and snowfall. Our Front Desk and Ski Valet staff are always happy to give you guidance about ski area operations.

Which lift ticket should I buy?

If you are a first timer to intermediate skier or snowboarder, the Grand Hirafu lift ticket is sufficient as it covers 60% of the total ski area of Niseko United’s resorts. This pass includes access to Hanazono as well as Grand Hirafu. However, if you want to explore all that Niseko United has to offer, we recommend purchasing an All Mountain lift ticket which also grants free use of the Niseko United Shuttle Bus. Feel free to consult the Concierge Team for personalised advice.

I’m a first timer/beginner. Where should I ski or snowboard?

If you have never skied or snowboarded before, we highly recommend that you take a lesson with GoSnow, as doing so is the only way to gain access to the magic carpet, which is the best place for those starting out to pick up the basics of skiing or snowboarding before using any of the lifts. There are a number of runs available for beginners (green runs) who are confident enough to go up the lifts. Please consult our Concierge, Front Desk or Ski Valet staff for specific recommendations about where to ski or snowboard.

Which ski area is closest to Skye Niseko?

Skye Niseko is directly connected to the Grand Hirafu ski area, which is one of the four areas that comprise the Niseko United resorts. The other areas are Annupuri, Niseko Village, and Hanazono.

How can I access the other Niseko United ski areas?

There is a bus called the Niseko United Shuttle that offers services between Grand Hirafu to Niseko Village and Annupuri. This bus is free to use for All Mountain Pass holders. Hanazono has its own free shuttle bus leaving from a nearby bus stop. If the uppermost lifts in Grand Hirafu are operating, it is possible to ski to any of the other areas if you are of upper intermediate or higher ability level.

I’ve heard Niseko allows out-of-bounds skiing. How does that work?

Niseko United has a special 'gate system' to allow resort users to venture out of the ski area in search of the best snow the mountain has to offer. There is a series of numbered gates on the borders of the ski area, from which it is possible to venture outside the ski area to the wilderness beyond. Ski Patrol will decide whether or not conditions are favourable enough to open the gates each day. Please be advised that it is only permitted to venture out-of-bounds when gates are open. Ducking ropes to go out-of-bounds is strictly prohibited. All skiers and snowboarders who choose to ride out-of-bounds must do so at their own risk as these areas are not patrolled and any rescue operation to the out-of-bounds areas will incur expenses. Therefore, skiing or riding out-of-bounds is recommended only to those confident in their ability to handle any terrain and not lose their way in the process. Avalanche safety equipment and knowledge of how to use it are essential as well. For those who would like to safely experience what the out-of-bounds areas have to offer (and are advanced level skiers or snowboarders), we recommend booking a powder guide who can show you where to go to get the best powder snow and ensure you stay safe.

Is there a terrain park in Niseko?

Yes, there are terrain parks in both Grand Hirafu and Hanazono.

Onsen and Spa

What is an Onsen?

Onsen literally means 'hot spring', but the term generally refers to a communal bathing facility that features showers, a different types of hot spring baths, and often a sauna. Private Onsen feature a smaller bathing area to be used by just one party at a time. When it comes to Niseko holidays, an Onsen will be your best bet for après-ski relaxation. Luckily you will find on the ground floor of Skye Niseko.

What is available at Skye Niseko Onsen?

The Skye Niseko Onsen features two communal bathing areas (one for men and one for women) in addition to three Private Onsen, which are available by reservation. Both the Private Onsen and the communal Onsen have changing rooms. Inside the changing rooms there are baskets for storing clothing, towels and personal items as well as hair dryers, hair brushes and a number of other amenities. The communal Onsen changing rooms also include restrooms and lockers for valuables.

Once you step inside the communal Onsen bathing area, you will find shower stalls stocked with premium body wash, shampoo and conditioner, an indoor onsen bath, a sauna and a cold-water bath. The Private Onsen bathing areas each have one shower (with amenities) and one small onsen bath.

Are there fresh towels in the Onsen?

Yes. There are fresh towels available at the Onsen Reception Desk.

I’ve never used an Onsen (hot spring bath facility) before. What do I need to know before I go?

The most important things to remember are:
1) remove all clothing when you enter the bathing area and bring only your small towel with you
2) always wash and rinse your body before entering any of the baths
3) respect others’ privacy by not using cameras or mobile devices in the onsen changing room or bathing areas.

For more tips, please have a look at our guide to onsen etiquette before visiting Skye Niseko Onsen.

What are the hours for Skye Niseko Onsen?

Both the communal and the Private Onsen are available all hours except for 10:00 a.m. to 2:00 p.m., when they are closed for daily cleaning. Please note use of the Private Onsen requires a reservation.

How much does it cost to use the Private Onsen?

The Private Onsen is free of charge for Skye Niseko guests. However, during busy periods, it may not be possible to use it more than once during your stay.

Can I reserve the Private Onsen before I arrive?

Yes, guests can make one Private Onsen booking prior to arrival. Please contact the hotel team once you have confirmed your accommodation booking to schedule their onsen session.

Can I make a Ryko Spa booking before I arrive?

Yes. You can view the menu and submit a booking request at any point before you arrive.

Concierge Services

What is the best way to make bookings for Concierge Services?

Each of our Concierge Service web pages have booking forms that allow you to easily submit all of the details required to add a service (such as lessons, rentals, or lift passes) to your stay. You can also contact the Concierge directly for bookings and advice (via email: [email protected] or by phone: +81 (0) 136 55 6403). If you would like to request a call from our experienced team to discuss your holiday, please do not hesitate to let us know a time that suits you.

Can the Concierge help me with booking activities or services not on the Skye Niseko website?

Yes. Feel free to make an enquiry about anything (specific activities, shopping, extra items for your room, etc.) you might have in mind for your stay at Skye Niseko and we will endeavor to make arrangements for you.

Can the Concierge make restaurant reservations for me?

Yes, we can make restaurant reservations for a large number of restaurants in the Niseko area, including the Hirafu Village, Central Kutchan, and Niseko. If you request a restaurant that only accepts direct reservations, we will direct you to the appropriate website for booking.

What activities are available in Niseko other than skiing and snowboarding?

There are a number of other activities you can try to enjoy the winter in Niseko.

Concierge can help you with arranging any of these, including snowmobiling, snowshoeing and cross-country skiing and sightseeing tours to nearby areas. If you have something else in particular you would like to try, please contact the Concierge for recommendations.

I would like to try cat skiing or backcountry skiing during my time in Niseko. Can Concierge help me reserve those?

Yes. The Concierge Team can recommend a number of different options for experiencing sidecountry and backcountry. Please contact Concierge team with the specifics of what you are interested in and we will give you personalised advice.

About Ski/Snowboard Lessons

How far is the ski school from Skye Niseko?

GoSnow, the partner ski school of Skye Niseko, has two bases where they conduct lessons. The first is at the Hirafu Gondola and those with the ability can use our ski-in-ski-out entrance to access this area. Beginners will take our shuttle bus to the Mountain Centre. The second at Family Base can be accessed by starting at Dot Base across the road from Skye and skiing down to the teaching area.

What is the best lesson for me?

It depends on what you would like to get out of your experience. For the most improvement and highest level of personalisation, a private lesson is the best way to go. If you are just starting out and just want to experience skiing or snowboarding or if you prefer a more social experience while you learn, a group lesson might be right for you. If you are already relatively advanced but aim to fine-tune your technique, go with a workshop. For an experience based more on showing you where to go to find good snow than how to ride, a powder guiding session is the ideal option. Each person is different so if you are unsure, we encourage you to consult the Concierge Team for personalised advice.

Does the lesson price include a lift pass?

Lift passes are not included in lessons. The only exception to this is the Adult First Timer Pack which provides all the necessary additions to help first timers enjoy their first day on the mountain. Aside from this all lesson participants are required to have their own lift ticket. Pre-book with our Concierge team and we will hand you the lift passes at check-in so there is no need to wait in line at the lift ticket counter. See our lift ticket page for more details, booking and a guide to the required lift passes for your lesson.

About Rentals

What is the best option for renting ski and snowboard equipment?

YamaSport Rental is Skye Niseko’s in-house equipment rental store. Located on the ground floor of the Annupuri building, YamaSport is exclusive to Skye Niseko guests. Rental equipment can be booked in advance and moved on arrival to the Ski Valet, even if your rental period does not start until the next day.

About Lift Passes

Can I buy lift passes from the Front Desk?

Yes. Lift passes are sold at the Front Desk, though certain lift ticket types will sell out occasionally. To guarantee you get the lift passes you would like, please pre-order via Concierge and they will be waiting for you when you check in. Please note that lift passes for periods of less than 1 day (i.e. 5-hour or 8-hour tickets), 30 and 50 hour and season passes are not available via Front Desk.

Does Skye Niseko offer discounted lift passes?

The prices of lift passes purchased through the hotel are the exact same as the price of those sold at the ticket office. Our prices include the ¥1,000 refundable deposit that is required to be paid for each lift ticket. If you purchase a lift ticket through Skye Niseko you will of course save the time and hassle of queuing at the lift ticket office which can be around 30-40 minutes during peak times.

Do lift passes need to be used on consecutive days?

Yes, except for lift passes for a period of 8 days or longer, which allow for two rest days. All other lift passes are valid for the specified number of consecutive days.

How are the days calculated? If I use my lift ticket for just the evening, will that count as a day?

Regardless of what time you first scan your ticket to board a chairlift, gondola, or magic carpet, the day you do so will count as your first day of use. For example, if you have a 4-day ticket and use it for the first time on Monday at 4:30 p.m., the ticket will be valid from 4:30 p.m. until the end of operations on Monday and for the entire day on Tuesday, Wednesday, and Thursday.

Getting by in Japan

Do I need to understand or speak Japanese to travel in Japan?

While some basic Japanese (even just simple phrases) can serve one well when traveling in Japan it is not necessary to know any Japanese to get by during short-term travel. Many Japanese people speak at least basic English. In Niseko English is even more widely used and understood so usually the language barrier is not a major problem for visitors who do not understand Japanese. Many of Skye Niseko’s staff members are English-Japanese bilingual and happy to assist you with any linguistic trouble you may encounter.

Can I drink the tap water in Niseko?

Yes. The tap water in the Niseko area is considered some of the best in Japan to drink.

Should I purchase travel insurance?

We highly recommend travel insurance that will cover both the cost of any missed connections (due to weather, flight delays, etc.) and any medical expenses you may incur during your time in Japan. An insurance plan that covers you during winter sports is ideal if you plan to ski or snowboard.

The Mountain

What is the name of the mountain and ski resort there?

The main skiing hill of the Niseko Region is Mt. Niseko Annupuri. It is 1, 308m and is accessible from all sides. There are four ski resorts on Annupuri comprising the Niseko United Resort, each approaching the peak from a different direction. These resorts are Grand Hirafu, Hanazono, Niseko Village and Annupuri Resort. Each resort has ski runs at all skill levels and can be enjoyed by all.

What clothing should I bring?

Though the snow in Niseko is generally quite dry, waterproof ski gear is necessary for all going up the mountain. Well insulated gear will keep you warm, even on heavy snowfall days when there is strong wind and little sunlight. Neck warmers and balaclavas are highly recommended as well as low light goggle lenses. For in-town wear, layers are definitely recommended as stores and restaurants will be well heated but outdoors can be well into negative degrees. Boots with good underfoot grip will help stability on icy streets, and attachable shoe spikes can be purchased throughout the village.

How many ski runs are there in the resort?

The Niseko United Resort has a total of 61 ski runs across the four resorts, with 3 gondolas and 35 lifts in total. The full skiable area of the resort is an estimated 2,191 acres (8.87 km squared). Trail maps of the Niseko United resort can be found here.

Where can I find out about the latest weather forecast?

Experience Niseko has a daily snow updates along with Snow Japan. Snow-forecast.com is a good source of weather forecast in winter with snowfall forecasts at village level, mid-mountain and at the top of the lifts.